Returns & Refunds

We want you to be happy with every order. If something isn’t right, here’s how we make it right.

Fresh & perishable items

Please check fresh produce, meat, bakery, dairy and frozen items when you receive them. If anything is damaged, spoiled or not what you ordered, let us know within 24 hours with your order number (and a photo if you can). We’ll replace it or refund you.

Non-perishable items

Unopened, non-perishable items can be returned within 7 days of delivery or collection for a refund (ECTA cooling-off). Defective products can be returned within 6 months under the Consumer Protection Act for a repair, replacement or refund.

Items we can’t take back

• Opened or used personal-care, baby and hygiene products (unless defective).
• Perishable items reported more than 24 hours after receipt.
• Gift cards and airtime or data.

How to return

1. Contact us on WhatsApp, by phone or through our contact form with your order number.
2. Bring the item to the store, or we’ll arrange collection with your next delivery.
3. Refunds go back to your original payment method within 7 working days of approval.

Questions?

Email adnansurtifx@gmail.com or call 015 000 0000.